Last updated 2022-04-01

TERMS AND CONDITIONS 

1. GENERAL

1.1 giorgipainting.eu is a website operated by Stefano Giorgi ( hereinafter referred to as “Stefano Giorgi”, “us” or “we” ), located in Italy.

1.2 These Terms and Conditions apply when you as a Customer ( hereinafter referred to as the “Customer” or “you” ) place an order via www.giorgipainting.eu and related pages, ( the “Website” ). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3 In order to make purchases on our web site, the customer must, according to italian law, be at least 18 years old.

1.4 Stefano Giorgi reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Stefano Giorgi will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Stefano Giorgi or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Stefano Giorgi.

1.6 If the customer has created an account on Stefano Giorgi, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Stefano Giorgi without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

2. ORDERS

2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Stefano Giorgi. Stefano Giorgi recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

2.3 The Customer can cancel their order up until it has been confirmed by Stefano Giorgi. If the order is cancelled, Stefano Giorgi will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Stefano Giorgi, the Customer can send an email to stefano@giorgipainting.eu as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return ( as set forth in Section 5 ).

3. PRICES AND PAYMENT

3.1 The prices on our Website apply to orders placed on the Website.

Stefano Giorgi doesn’t offer free shipping.

3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.

3.3 All payments are encrypted and processed according to the highest security standard.

The Customer has several options to pay for the purchase.

  • Debit or Credit CARD via Stripe –  Visa, Mastercard and American Express. Available worldwide.
  • PAYPAL – Account or credit card. Available worldwide.
  • Direct Bank Transfer.

4. SHIPPING AND DELIVERY

4.1 The Customer’s order usually leaves Stefano Giorgi’s warehouse within two (2) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Stefano Giorgi reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.

4.2 Delivery will be made no later than 30 working days after Stefano Giorgi has confirmed the order in writing through the order confirmation.

4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.

4.4 If the package is not retrieved, Stefano Giorgi has the right to charge the Customer a fee for freight and administrative costs.

4.5 The tracking number for each package will be sent to the Customer when the packages leaves Stefano Giorgi’s warehouse.

4.6 If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

After that, the Customer must report the damage to the customer service, by sending an email to stefano@giorgipainting.eu, with attached pictures, so that Stefano Giorgi can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within two (2) days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.

5. RETURNS, WITHDRAWAL & EXCHANGE

5.1 When purchasing products on the Website, the Customer has a 14 day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Stefano Giorgi accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period). 

5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Stefano Giorgi was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. The Customer shall register their return via email to stefano@giorgipainting.eu The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting Stefano Giorgi.

5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Stefano Giorgi suggest the Customer to save the tracking number and proof of postage until Stefano Giorgi has received the return. 

5.4 As soon as the return reaches Stefano Giorgi’s warehouse, and has been processed, Stefano Giorgi will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s). 

5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Stefano Giorgi, as set forth in 5.1 to 5.4. The Customer can then make a new order.

5.6 Stefano Giorgi can not offer the right of return or exchange of custom/special made orders.

6. FORCE MAJEURE

Stefano Giorgi shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new/amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Stefano Giorgi shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Stefano Giorgi have the rights to cancel the purchase with immediate effect.

7. CHANGES TO THE TERMS AND CONDITIONS

Stefano Giorgi may makes changes to the Terms of Conditions from time to time. When these changes are made, Stefano Giorgi will make a new copy of the Terms and Conditions available on its website.

Your continued use of this website after any changes to the Terms and Conditions means you accept the changes.

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